If you want to retain your current fax number, obtained from eFax, and transfer it to a Fax.Plus account, follow this streamlined process to ensure a smooth transition.
Follow these steps to port your existing fax number:
- Ensure that your existing number is actively in use and that your current provider supports number porting.
- Complete the Porting Request Form available here. Our team will promptly evaluate the portability of your number and respond within one business day.
- If your number is eligible for porting, you may need to upgrade your plan based on the destination country. For instance, porting a US number might require upgrading to at least the Premium plan. During this transition, a temporary number will be allocated to your account.
- Once the plan upgrade is confirmed, you will need to provide a Letter of Authorization (LOA) and the most recent copy of your invoice from your current provider. This serves as proof of number ownership. For guidance on filling out the LOA, see our article here.
- After the documentation is verified, the porting process will be completed, and your previously owned fax number will be assigned to your Fax.Plus account, replacing the temporary number.
- If you wish to keep both the temporarily assigned number and the ported number, upgrading to the Business or Enterprise plan allows you to manage both numbers within a single account.
By following these steps, you can seamlessly transition your fax number from eFax to Fax.Plus, ensuring continuous service and convenience. If you need further assistance, please let us know how we can help!